Posts Tagged ‘transparency’

Social Biz Meets Social Media

Friday, July 30th, 2010

This is a BIG DAY for Elegant Roots. Maybe even a profound day.

Milyoni, Inc., (said like “million eye”), the leader in Social Commerce, announces a new social merchandising tool within its popular Conversational Commerce™ solution. Its new Instant Showcase allows users to conveniently purchase select products right on the Facebook wall.

Elegant Roots is about connections. Connections between an artisan and a customer. Connections between cultures. Connections between a customer’s green values and a customer’s purchases.

And Facebook is maybe the biggest way to connect, person-to-person, that has come along since the telephone. Facebook enables communities. Though they exist only on line, they are communities with interactions no less personal than the telephone. And remember the Six Degrees of Separation?

Well, a study by Microsoft based on 30 billion instant messages among 180 million people worldwide in one month concluded that “it takes just under seven steps to link every one in the world…on average, any two people are linked by fewer than seven acquaintances” (actually 6.6). Redorbit.com.

Facebook is a vehicle for unlimited connections and community creation.

Why is this so big for ElegantRoots.com? Because that’s where we connect.

Elegant Roots exists only online — in a dotcom store and in a facebook iFan shop. And ElegRoo exists only because of the “long tail” of the internet — that enough people browse to make it practical to offer products that only a slim percentage of people might want.

A little background is in order.

Elegant Roots, as an online boutique, exists to:

  • Bring hot, design-forward items that use artisan, traditional techniques on designs that appeal to the American market;
  • SurGen-2 TN

  • Promote eco-consciousness and social justice by carrying only “green” products (eco-friendly and fair trade/fair labor);
  • Promote traditional arts and preserve traditional lifestyles by creating a market for jewelry, accessories and home decor;
  • Foster connections — making Personal through Story a direct connection between artisan and consumer, throughout the world, eliminating “middlemen” whenever possible; and
  • Promote transparency, so consumers will increasingly ask Who made this, Where it was made; of What it is made and under what conditions; and Why, beyond its beauty and function it aligns with the consumer’s values.
  • Converge-1 Relapse 155x138 copy cleaned

    ElegRoo currently has somewhere over 4000 Facebook fans (or “likes”) from all around the world, (though we can presently ship only within the US). That’s 4000 people who connect with us nearly every day. And the growth is astonishing.

    Now, through Milyoni’s Instant Showcase, we can highlight to our facebook community a few of our wonderful, meaningful, artisan-made products. Our fans need not leave the Wall to buy. Connection remains intact.

    First up on ElegRoo’s Showcase are a few pieces of jewelry from [wired] designer Melissa Kolbusz – Hot earrings from repurposed Effen Vodka labels, Cool cuffs of repurposed rubber washers, and Design-Forward earrings of repurposed neoprene. Neodrop1 iFan 500x662

    Check out our Facebook community. “Like” us. You’re invited. Bring a friend.

    Restaurant Calorie Disclosure

    Friday, March 26th, 2010

    The new health reform law requires restaurants with 20 or more locations to list the calorie counts of offerings on menus, at drive-thrus and on vending machines.

    I like the idea — transparency and making informed decisions are high on my list of virtues. That’s what ElegantRoots.com is all about for eco and fair trade gifts. Elegant Roots tells you what you need to make an informed decision about a meaningful gift.

    Menu disclosure has already been going on by local rule in some places. I’ve been to a few. At a California Pizza Kitchen I was shocked some of the salads were over 2000 calories while some of the personal pizzas were under 1000. Info is power but I had two reactions: immediate — I finally settled on a selection that I otherwise would have passed over; and longer-term, I’m not so anxious to go out to dinner having now learned that immense calorie counts can seemingly be hidden anywhere.

    What will the consequences be, intended and unintended, of this new rule? The restaurants with 20 or more locations will probably begin offering selections that are not absurd — like those 2000 calorie salads might give way to something more reasonable. A few restaurants will tout the “I-don’t-give-a-damn” reaction. But will business be affected overall?

    What about the one or two-location restaurants? LOHAS consumers are perhaps more interested in the ingredients than the calorie count. But judging by the number of diet plans, books, and schemes, there are an enormous number of people weight-watching at any given moment. Will a weight-watching restaurant-goer opt for the chain when otherwise they might have visited an individual restaurant? Subway seems to have a lot of success with their Jason dieter’s sandwiches.

    Will this rule drive out non-chain eateries? Some may adopt the menu disclosures voluntarily, but that’s not feasible for the great majority?

    Let’s hope consumers will use the info to make healthful selections and that restaurants will evolve to offer more and more appealing healthful selections. I’m happy to have the info but I sense unintended consequences lurking.

    Elegant Roots Gains Green America’s Seal of Approval

    Monday, February 8th, 2010

    Elegant Roots is proud to announce that its application to the Green America’s Green Business Network has been approved placing ElegRoo among “progressive business leaders who are solving today’s tough social and environmental problems.”

    GreenBusinessSealofApprovalPMS370

    What does it mean to receive Green America’s application approval? “Members of Green Business Network™ at Green America* have made extraordinary commitments to fair treatment of their employees and workers in their supply chain, promoting healthy communities where they do business, preserving the environment, and delivering quality products to their costumers. To recognize [these] commitments and accomplishments as a green business, Green America has created our Green Business Seal of Approval. This seal signals that [ElegRoo] ha[s] passed Green America’s screening process and ha[s] been admitted as an approved green business to our Green Business Network™.”

    Elegant Roots now proudly displays the Green Business Seal of Approval.

    And Elegant Roots listing now appears at Greenpages.org and in the 2011 National Green Pages (due out in the fall of 2010).

    Green America’s Review Committee “commend[ed] Elegant Roots on the quality of information [it] share[s] with customers on ElegantRoots.com! From a committee reviewing hundreds of businesses, such recognition of ElegRoo’s practice of transparency and “our four Ws” is particularly gratifying.

    The members of the committee have encouraged ElegRoo to create two additional categories: Fair Trade products and Made in the USA products. “Often consumers are looking for or give priority to these products.”

    We have taken their advice and have created a Made in USA category. While we were at it, we created Made in Africa and Made in Israel categories. We’d love to hear what our customers think about the appeal and usefulness of a Fair Trade category and of other geographical categories: Made in Latin America; Made in Asia, etc. Please let us know what you think by leaving a comment below.

    Thanks,
    Rob Favole

    Should We Be Transparent About Transparency?

    Tuesday, October 13th, 2009

    My saga of learning about Good Guide’s ratings continues.

    To “refresh your recollection” (I am a former lawyer, after all), let me take you back. Good Guide is a beta site that rates products on three scales: environmental, nutritional, and social justice (my terms, not theirs). They reduce a product and its producer to three numerical scores, with 10 being the top score. Then they combine the three scores to a single score purporting to rate a product/producer overall.

    More than a month ago, I wrote to Good Guide through its website asking for help in understanding how it could rate a commercial “lite” yogurt (Yoplait) with all its additives, so much higher than an organic, plain whole milk (Straus) made from nothing more than organic whole milk and live yogurt cultures, and higher than an organic nonfat plain (Nancy’s) made from nothing more than organic nonfat milk and live yogurt cultures.

    Good Guide never responded — so, last Tuesday’s Tract, Radical Transparency: Lost in Translation set out my view that those particular ratings are unsustainable, drawing questions upon their other ratings, and casting doubt on the notion that issues as complex as nutritional value and social justice can be reduced to a single score. I questioned whether such “laser focus” transparency doesn’t simply create a new opacity.

    I must admit that in having some fun in the writing and some passion for the subject, my tone may have crossed the snarky line just a bit. Good Guide submitted a comment to my blog — which, I venture to say, maybe also got a little close to the snarky line.

    Here’s the Good Guide response, delivered by Jodie — I have taken the liberty to interlineate some comments in brackets and italics.

    From Good Guide: “Thanks for your thoughtful reflection on Ecological Intelligence and Good Guide. We would be happy to address your questions line by line if you are interested in better understanding our methodology.”

    [My imagination, or was the "if you are really interested" a snide response to my snarkiness?]

    In short, the nutritional ratings are partially based on a RRR score (Ration of Restricted to Recommended Nutrients), calculated by our staff nutritionist and scientific rating team. We rate based on the RRR score, ingredients banned or on track to be banned in the U.S., Europe, or Australia, as well as known additives and preservatives. We match the ingredients of products we rate against international studies, reports, and ban lists.

    [So, the nutrition score is based on another score, the RRR score, which measures your ration of restricted nutrients. And it accounts for banned, or likely to be banned ingredients. Well, that saves us from known poisons, but doesn't say much about positive nutrition. Okay, I'm toning back the tone. All this is brought to you by scientists, one of which I am clearly not; I get the point: all hail he keepers of the RRR.]

    “We launched the food category in April, and we continue to iterate, improve, and apply the most current science to our food ratings. It is a priority to display our ratings at the most granular level possible, so that consumers can drill down into the data behind the number score. Transparency is our goal for the marketplace, as well as for our own efforts, as we ultimately wish to arm consumers with information to improve their purchasing decisions.”

    [Laudable goal, transparency and data to drill down into -- but the fact is, if you provide a single score that is the average of 3 numerical scores, consumers will rely on it -- they won't drill down into the data. Scientists do that, not many consumers.]

    “Feel free to contact us with your questions, suggestions, concerns, and advice. We apply all feedback to making GoodGuide a more accurate and useful resource.”

    “Thank you,
    Jodie (GoodGuide.com)”

    I emailed right back, saying I would love to be walked through the ratings “line-by-line” and I made a sub silentio peace offering for my snarkiness, though I couldn’t resist referring to my “lay person’s reaction” — lowly though it might be.

    Jodie from Good Guide wrote right back saying, in effect, that she would throw it over to the ratings committee. That was Tuesday or Wednesday last week. I’m waiting.

    But this whole episode raises a bigger question: Good Guide and Elegant Roots have similar values — transparency to inform consumers so they may align their purchases with their values — and maybe change what is made by what people will buy.

    Given our alignment of end-purpose, what’s the best way to pose a criticism? Out in public with bluntness? Or quietly, back channel. You know, don’t make the perfect the enemy of the good. On the other hand, do you turn away from public controversy when you perceive missteps, be they purposeful or not? What serves transparency? Transparency?

    What’s your take?

    I’ll keep you posted about the actions of the ratings committee.

    Later.

    Don’t Make Eco-Perfect the Enemy of Eco-Good

    Wednesday, August 5th, 2009

    Twitter led me to an interesting blog likening environmentalism to religion: “Green Angst: why being green is like being religious”: The Clean Hippie

    “This blog is supposed to be about being green and being normal at the same time. But a true environmentalist doesn’t buy anything but necessities. I’m sorry, but I like to shop, to blow dry my hair, to indulge in fried food every once in a while with friends!

    “I don’t know how to do this yet, to walk that line. It’s what I’m going to have to work through. And that is what this whole blog is about!”

    I couldn’t resist throwing my two cents in on this. Here’s my comment:

    As far as being green and being normal — There’s no such thing as a No Impact life. Anybody who has a cell phone, a computer, has a book published, who eats, etc., has an impact. No Impact can only be a euphemism for a Sustainable Impact Life. Check out Daniel Goleman’s Ecological Intelligence. [and check out the series of blogs here about Ecological Intelligence] Most impacts are hidden from us.

    Bottom line — there’s no reason you can’t blow dry your hair. Don’t let yourself be hostage to the imagined judgmental reaction of somebody who is probably carrying a fully charged iPhone and laptop, etc., who takes a hot shower, even if he/she only takes public transportation, or only rides a bike, these all cause an Impact.

    And enjoy some fried foods once in a while with friends. Nutritional science has not finally determined even such things as the health effects of saturated fats. Just do it in moderation — once in a while. In some restaurants, in a nod to transparency, they’ll even disclose what kid of oil they use. Go to those restaurants — patronizing the ones with transparency is having a positive impact.

    We designed Elegant Roots struggling with exactly these issues. ElegRoo Values. Our motto is: Buy Less But Buy Better. When you shop, if you “vote” with your dollars for purchases that align with your values, you will be encouraging manufacturers to improve their products. And you will be rewarding those who are doing good things.

    Those manufacturers are often small and they are pursuing a green or socially responsible vision and they need the support. Hence, you’re Buying Better. Supporting the visions of eco and socially responsible artisans/designers/small businesses is our mission at Elegant Roots. And we present their products with transparency, so shoppers can make informed choices. Check out our Designer Profiles. That’s why we present Gifts with Style and Relevance.

    We shouldn’t make the perfect the enemy of the good — in other words, take steps to do better, recognizing that no one who is breathing can be perfect. But the better we do, multiplied by, say, a billion, makes a big impact.

    Later.

    Ecological Intelligence Review, Part 1

    Thursday, June 25th, 2009

    ecointelcoverWelcome to a running review of Daniel Goleman’s newest book, Ecological Intelligence: How knowing the Hidden Impacts of What We buy Can Change Everything.

    What’s a “running review”? I’m going to post impressions as I read the book. Not chapter-by-chapter necessarily, but a series nonetheless, a serialized book review. You can discover it with me.

    In service of full disclosure, I’m starting with a positive bias toward the book. I always hear good things about Goleman’s most famous books — the Emotional Intelligence series, but I’ve not read any. More influential on creating my favorable bias is the almost shockingly parallel themes seemingly presented in Ecological Intelligence to those around which we conceived and designed ElegantRoots.com, or ElegRoo as we affectionately call it.

    Here goes — chapter 1. Goleman begins with “Our world of material abundance comes with a price tag, a toll on the planet, on consumer health, on the people whose labor provides our necessities and comforts. Every thing we buy and use has a history and a future, largely hidden from us. Like a shadow attached to everything we buy, there is a web of impacts from extraction and/or concoction to manufacture, transport, use and disposal.

    This premise is undeniable. When it comes to our purchases, we are ignorant of the consequences of our choices. If we recycled our aluminum soda cans and our plastic water bottles, as we should, we have recognized a need to mitigate the consequences of our purchases, but still, we don’t really know the consequences of either our purchase or our recycling efforts. The reason for our ignorance isn’t nefarious.

    “Ingenious combinations of molecules, never before seen in nature, concoct a stream of everyday miracles.” But the processes of extraction, production, transport, disposal, etc, were largely created in an innocent time when we could afford to be blissfully ignorant of the adverse impacts of these processes. This leaves us with a material legacy inherited by the decisions and inventions of a now past industrial age. Yesterday these processes might have made utter sense, but no more.

    We can no longer afford to leave the chemicals and processes unexamined.

    Here’s an example:  Melamine, the hazardous chemical that poisoned our pets in the US and poisoned babies in China, makes its way into baby formula in North America. Tests of the formula packaging and containers come back negative. So, how could melamine move from farm fields to formula? Officials are uncertain, but suggest “that milk from cattle exposed to cyromazine (an insecticide) may contain melamine.” That theory still does not explain how melamine wound up in samples of soy milk that Health Canada also tested. Last year, Stephen Sundlof of the U.S. Food and Drug Association assured the public that low levels of melamine, such as those found in the Canadian formula, are “safe” for infants. Reported by Julie Karceski. http://www.emagazine.com/view/?4709

    Can we afford any longer to leave unexamined the processes we’ve created to bring infant formula or soy milk to the shelves of our supermarkets?

    In Ecological Intelligence, Goleman looks at “the sense in which we can, together become more intelligent about the ecological impacts of how we live — and how ecological intelligence, combined with marketplace transparency, can create a mechanism for positive change.”

    This is what ElegRoo is all about. We’re concerned with ecological impacts as well as social impacts. We provide transparency as fully as we can through our Designer Profiles and “our four Ws”. We want to lead a commercial revolution that teaches consumers to ask Who, What, Where, Why and then vote with their purchasing dollars to better “align our decisions with our values.”

    Goleman introduces a transparency more clinical and scientific than ElegRoo is presently capable of offering. He calls it calls “radical transparency.” The science of Industrial Ecology combines chemistry, physics, and engineering “to quantify the impacts on nature of man-made things.”

    This next wave of information “will reshape the marketing environment” creating massive shifts to greener, cleaner technologies and products.

    But is Goleman engaging in prediction, argument, wishful thinking, or naivete? Or a bit of each? There’s always a lot of resistance to change. Lots of resistance to taking responsibility (see global warming “debate”). Even many who accept the need for change are hooked on the convenience that blissful ignorance seems to allow. On the plus side, there seems to be more movement all the time toward green concerns. Let’s hope it’s not another example of main stream big business co-opting green concerns into just another trend to be discarded in its turn with all the other fashions.

    Goleman hits another concept that deeply tracks what ElegRoo is all about. “The business rule of thumb in the last century — cheaper is better — is being supplemented by a new mantra for success: sustainable is better, healthier is better, and humane is better, too.”

    This fits perfectly with ElegRoo’s theme that people should “Buy less, but buy better.”

    “Cheaper is better” leads to two consequences: we buy too much because we can; and “cheap-as-possible” things are ultimately unsatisfying — like a bag of chips, you eat too much because you never get satisfied. “Buy less, Buy Better” would have people buying things that have meaning because they had meaning to the people who designed, created, crafted, and delivered them. Take a handmade Zulu basket or a lavender spa set made by the family who grew the organic lavender. Meaning lasts. At Elegant Roots, we strive to offer gift choices that are as meaningful to recipient and creator as the sentiment of the giver.

    Enough about Chapter 1 (all of 11 pages long).

    Later.

    Ecological Intelligence

    Friday, May 1st, 2009

    Something new for something special: a running book review for a book that appears it might be a manifesto for Elegant Roots.

    Cynthia and I first heard about Daniel Goleman’s new book before it could be called by name — when he was still writing it. This was well before Elegant Roots was up and functioning. We went to NY to scout for our first products and met jewelry designer Stephen Estelle, a French and Tibetan speaking Montana Buddhist cowboy educated at the Sorbonne. Fascinating person. Striking designs. Great story.

    We explained our Elegant Roots concept to Stephen — eco-friendly and socially responsible gifts presented with Story — transparency. By telling the story of the product and designer, we wanted to make personal connections between gift maker, gift giver and gift recipient.

    And we wanted to foster nothing less than a commercial revolution where consumers would want to know, would demand to know, the Who, What, Where, and Why of a product — aware that they “vote” with their dollars on issues of environment and worker conditions. And “voting” on a product purchase should be based on enough information that they could have peace of mind in their selections — informed consent.

    Stephen asked if we had heard of Daniel Goleman. Cynthia knew right away — he had written the book Emotional Intelligence, a favorite of hers. Well, Stephen said, Daniel is writing one right now about how consumers need to know the back story of what they buy.

    Months passed as we worked hard to get ElegantRoots.com up and running. We’re kicking ourselves now, but we never tried to contact Daniel Goleman to see where our ideas might overlap and what synergies might be presented.

    Then, this April, we saw Daniel interviewed on TV about his new book: Ecological Intelligence. The subtitle got us excited about the book and its parallels with Elegant Roots: “How Knowing the Hidden Impacts of What We Buy Can Change Everything.” Exactly!

    I’m going to start Daniel’s book tonight and I will blog as I go through it — a running book review.

    Check it out.

    Poisoned Green Beans? Get Real!

    Wednesday, October 15th, 2008

    Today a supermarket in Japan pulled from its shelves frozen green beans from China. One package tested by Japan’s Health Ministry had 34,000 times the permitted level of dichlorvos, a highly toxic insecticide. Investigation continues.

    Before this it was milk. Poisoned on purpose to increase profits. Some middle manager diluted the milk and hid the fact by adding the toxin melamine. Apparently the tainted milk was not exported to the US. This time.

    And poisoned pet food. And tainted tooth paste. Wave after wave of lead-painted toys.

    How can someone poison milk for a little extra profit? Because he doesn’t care. Because it’s impersonal. Pressure to compete. He hopes to remain anonymous.

    What’s the answer?

    The government should do more. But are you content to rely on the US government to protect you from global products? The same government that handled Katrina? The same government that has been steward of our economy?

    There is another option. Keep it personal! Wherever you shop, ask for the Who, What, Where, and Why of your purchases. You won’t have to ask us. Check out our four Ws page. You’ll find the info with every gift we offer. And meet the people who have brought each gift to you on our Designer Profile pages. Among our offerings, you’ll find a few wonderful products from China. There are responsible designers everywhere. Finding them is worth the search. Check out Shokay and Dreamsacks.

    Finding them and presenting them to you is what Elegant Roots is all about. It’s personal and assures peace of mind. We’re serious.

    Til next time,

    Co-Founder Rob Favole